Payment stuck? Account issue? Confused about a bonus? The mlhb Help Center has answers to all your questions — clear, straightforward, and easy to follow.
Solutions for all deposit and withdrawal issues via Mobile Pay, Nagad, and Rocket.
Guides on login issues, passwords, KYC verification, and account security.
How to claim and use your welcome bonus, reload offers, and referral bonuses.
Learn about bet types, odds, live betting, and bet cancellations.
The mlhb team is always here for you — reach out through whichever channel works best for you.
Live chat is your fastest route to a solution — agents typically respond within 2 minutes.
For complex issues, send your documents — you'll receive a detailed response within 24 hours.
Support is also available via messaging apps. It's easy to share screenshots to show what the issue is.
Log in to your account and open a support ticket — it's easy to track and keeps a full history.
The most common issues on online betting platforms are — balance not updating after a deposit, withdrawal delays, and bonuses not appearing in the account. The mlhb Help Center was built specifically to resolve these kinds of problems quickly.
One of the best things about mlhb support is that it's fully available in Bengali. You don't need to explain your issue in English or worry about translation — support agents communicate in Bengali and respond in Bengali. For many users, this is one of the key reasons they choose mlhb.
When you open the Help Center, you'll see a search bar at the top. Just type in your issue and relevant articles and guides will come up. In many cases, you can find a solution right there without needing to contact live chat.
If you can't find a solution through search, live chat is your quickest option. mlhb's live chat runs 24 hours a day — even at 3 AM, someone will be there. Average agent response time is under 2 minutes.
One tip for payment-related issues — always keep your transaction ID (TrxID) handy. Just don't delete the confirmation message you receive from Mobile Pay or Nagad. With that information, the support team can locate and resolve the issue much faster.
Account verification (KYC) is an important step at mlhb. Completing it once ensures your withdrawals go through without any hassle. The required documents and submission process are explained in detail below.
For urgent payment issues, always use live chat — it's the fastest and most effective option.
Payment questions are the most common at mlhb. Below you'll find direct solutions to the most frequent issues.
Wait 5 minutes and refresh the page. If the balance still hasn't appeared, contact live chat with your Mobile Pay/Nagad TrxID. Providing the transaction ID usually resolves the issue within 10 minutes.
KYC verification is required for your first withdrawal. Once verified, withdrawals are typically processed within 15–30 minutes. If it takes longer, please open a ticket.
This is urgent — contact live chat as soon as possible. Provide a screenshot of the transaction. The mlhb team will do everything they can to resolve it.
Mlhb has daily and monthly deposit limits. To increase your limit, complete KYC verification and submit a request to support.
Mlhb bonuses come with certain conditions. Understanding them upfront saves you from disappointment later.
Bonus funds cannot be withdrawn directly — a certain amount must be wagered first. Terms vary by bonus, so read them carefully before you start.
Most bonuses have an expiry period — typically 7 to 30 days. Any unused bonus will be forfeited once it expires.
Some promotions require a code, others don't. If a bonus is available without a code, mlhb will credit it to your account automatically.
If your bonus hasn't arrived within 24 hours of your deposit, contact live chat. Share your deposit TrxID and the name of the promotion for a faster resolution.
When making a large withdrawal from mlhb for the first time, identity verification is required. This is for your own protection — to make sure no one else can withdraw funds from your account. Once verified, you won't need to go through the process again.
Log in to mlhb and go to "Account Settings" or "Profile". From there, look for the "Verify" or "Verify Account" option.
Take clear photos of both sides of your National ID (NID) or passport. Make sure your name, ID number, and photo are all clearly visible.
In some cases, you may be asked to take a selfie holding your ID. This confirms that the document actually belongs to you.
Verification is usually completed within 24 hours. You'll receive a confirmation by email or SMS. If there's any issue, the support team will let you know.
A few things to keep in mind to keep your mlhb account secure.
Use a mix of letters, numbers, and symbols. Don't reuse a password you've used elsewhere.
Keep an active mobile number linked to your account for OTP verification.
Mlhb will never ask for your password via email or SMS. If you receive such a message, report it to support immediately.
Only one account per device or IP address is allowed. Running multiple accounts is against our terms.
If you notice any unrecognized transactions on your account, contact mlhb support via live chat immediately.
The most frequently asked questions about betting at mlhb
Once a bet is confirmed, it generally cannot be cancelled. However, mlhb's "Cash Out" feature lets you partially or fully settle a bet while a match is still in progress.
If a match is cancelled or less than 50% of the scheduled overs are played, the stake is returned. mlhb always handles this process in accordance with its rules.
In live betting, odds update in real time as the match unfolds. The odds shown at the moment you place your bet are the ones that will be confirmed — any changes after that won't affect your bet.
Once the result is confirmed shortly after the match ends, your winnings will be credited to your account. You can withdraw them at any time after that.
To find out why your account was suspended, email us at support@mlhb.bet. In most cases, it's a temporary hold for KYC verification or a security review.
Clear your browser cache or download the mlhb app — the app is generally faster and more reliable than the browser.
Questions & answers from mlhb users